Allotment: 0.00
Payroll Deduct: 0.00 

Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

Return Policy

Although we do not take returns, we do offer exchanges for the same item in a different size. We will do exchanges on embroidered garments as well. This includes company logo’s but does NOT include personalized garments (ie; individual names and/or department names).

In the event that you have a damaged product, please notify Customer Service at 937-929-0706 or email support@lizardap.com.

Delivery Schedule

Please allow 7-10 working days from the time we receive your order for shipping and handling. (Please see your company’s FAQ page for any information that might differ from the aforementioned delivery schedule).

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information o our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address so that it cannot be read over the internet.

Exchange Policy

  • We offer exchanges for the same item in a different size within 30 days of ship date.
  • We do NOT accept returns
  • We will offer exchanges on embroidered garments with the company logo
  • We will NOT exchange items that have personalization such as individual names and/or department names
  • The products must not have been worn or washed and must have the original tags attached to the garment.

Backorder Policy

  • Standard Procedure: Orders will not ship until all items are received and complete
  • If an item is backordered, LIZard will contact you by email (the email provided on your order)

The Email will provide multiple options for your backordered items:

  1. Keep the item on your order (Choose one of the following)
    1. Ship everything together when the backordered item is received (NO additional shipping charges applied.)
    2. Partial Ship – Ship everything else on your order - backordered item will be shipped separately (Additional shipping fees will apply)
  2. Remove the item from your order (choose one of the following)
    1. No replacement item
    2. Choose a replacement - If you choose a replacement, let us know the replacement style and if we should:
      1. Ship everything together when the Backordered items is received. (NO additional shipping charges applied)
      2. Partial ship – ship everything else on your order – backordered item will be shipped separately (Additional shipping fees will apply)
  • LIZard will not update your order until you respond.
  • You will be charged as items are shipped.

Delivery Schedule

Please allow 10-12 BUSINESS days from the time we receive your order for shipping and handling. Backordered items may incur additional time. See Backorder policies.

Pick-Up Process: (For local Dayton, OH customers)

  • You will be notified via email (The one provided on your order) that your item(s) is ready for pickup
  • When you arrive to pickup your package, you will be required to sign for the package.
  • If the package has been unclaimed after two weeks, you will be re-contacted via email. This will be your last contact. After 60 days, the goods will be put back into inventory.
  • If you want someone else to pick up your package for you, an email to support@lizardap.com stating that it is ok for someone else to pick up your package would be appreciated. The person picking up will be required to sign for the package.

Credit Card payment fails

  • Should a Credit Card payment fail, we will contact you via email (the email provided on your order) regarding that failed payment notice once a week until we hear back from you on how to handle. After 3 attempts and no response, we will cancel your order.